Return & Refund Policy: magblueart.se

We want you to be happy with your unique art piece, jewelry, or other goods. Please read our policy carefully, as rules may vary depending on the product type.

1. Returns and Refunds for Ready-Made Artworks (Originals, Certified Series, Jewelry, and Other Available Products)

This section applies to all ready-made artworks, certified series, jewelry, and other products we ship directly from Stockholm, excluding custom orders.

Return Period: You have 14 days from the day you receive your item to request a return.

Eligibility for Return: To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. All components, such as certificates of authenticity, must be included. You'll also need your receipt or proof of purchase.

How to Start a Return: To start a return, please contact us first at info@magblueart.se to obtain return authorization. A return address will be provided upon authorization. Items sent back to us without prior authorization will not be accepted.

Return Shipping: You are responsible for paying your own shipping costs for returning your item.

Original Shipping Costs: If you return an item, we will refund the cost of the item and the least expensive type of delivery we offered. We will not refund any supplementary costs (e.g., for express delivery if you chose a more expensive option than our standard delivery).

Refunds: Once we receive and inspect your returned item, we'll let you know if your refund is approved or rejected. If approved, you'll be automatically refunded on your original payment method. Please note that refunds are processed within 5-10 business days after we receive and inspect the returned item. It can then take additional time for your bank or credit card company to process and post the refund to your account.

2. Returns and Refunds for Custom & Commissioned Artworks and Jewelry

Due to the unique and personalized nature of custom artworks and jewelry, we generally do not accept returns.

Exceptional Return Circumstances: If you are truly unhappy with your custom artwork, please contact us immediately at info@magblueart.se. In such a case, you may return the artwork to us. However, 30% of the original purchase price will be retained as a fee for the commissioned work. The remaining amount will be refunded, and you will be responsible for the return shipping costs.

3. Print-on-Demand (POD) Products

These products are custom-made by our production partners.

No Returns for Change of Mind: Due to their personalized nature, we cannot accept returns or offer refunds if you simply change your mind.

No Order Changes: Once an order is placed and confirmed, the details are sent automatically to our production partners for immediate fulfillment. Therefore, we cannot modify or cancel orders, nor change shipping addresses after your purchase is complete. Please double-check your order and shipping information carefully before confirming your purchase.

Damaged, Defective, or Incorrect Products: If your order arrives damaged, has a manufacturing defect, or if you received an incorrect product, our partners will provide a free replacement or a refund. In such cases, you must:

• Contact us at info@magblueart.se within 14 days of the delivery date.
• Include clear photos showing the issue with the product (e.g., damage, defect, incorrect item) and, if applicable, a photo of the barcode label on the packaging.
• Please do not send the item back to us or the production partner. They typically do not require the item to be returned for damaged, defective, or incorrect orders.

Incorrect Address, Unclaimed, or Refused Shipments: If a POD order is returned to the sender due to an incorrect address provided by the customer, refusal of delivery, or being unclaimed, we cannot offer a refund. A new order with correct details would need to be placed, and the cost of re-shipping will be the customer's responsibility.

We will then guide you through the specific process according to our suppliers' guidelines.

Important POD Limitations:

• Products are shipped from various countries by our production partners.
• Return addresses vary by supplier location (though returns are generally not required for damaged/defective POD items, as noted above).
• International return shipping costs may be significant (if a return were required, e.g., for a special case agreed upon with the partner).
• Refund processing: Please allow 10-15 business days for refunds to be processed by our third-party production partners.
• Our production partners (including Gelato, Printful) do not reship for customer address errors.

4. Shipping Damages and Issues (for Our Own Artworks)

This section applies to artworks, signed prints, and jewelry we ship directly from Stockholm.

Immediate Inspection: Please inspect your order immediately upon receipt, ideally in the presence of the delivery courier.

Reporting Damage: If the item appears defective or damaged upon arrival, or if you received the wrong item, please contact us immediately at info@magblueart.se within 14 days of receiving the package. You must provide:

• Detailed photos of the damage (both packaging and the artwork/jewelry).
• If possible, a copy of any damage report or protocol made with the courier.

Important Note: Shipping carriers often have very short deadlines for reporting damages (e.g., 24-72 hours). We recommend acting as quickly as possible after receiving your shipment to ensure your claim with the carrier is effective.

Filing a Claim with the Carrier: As the customer, you choose and pay for the shipping carrier and any insurance. Therefore, it is your responsibility to file a claim directly with your chosen carrier for any damages incurred during transit. We will provide you with all necessary documentation and support to help you with your claim, but we are not responsible for the outcome of the claim process handled by the customer.

5. Lost Shipments (Our Own Artworks)

If your artwork, signed print, or jewelry that we ship directly goes missing in transit, please contact us at info@magblueart.se. We will help you track the package and file a claim with your chosen carrier, following their procedures for lost items.

Exceptions / Non-Returnable Items

Print-on-demand products (unless damaged, defective, or incorrect as per Section 3), sale items, and gift cards are not eligible for returns. Digital online courses and e-books are also non-refundable once downloaded or accessed.

Exchanges

The fastest way to ensure you get what you want is to return your item (if eligible), and once the return is accepted, make a separate purchase for the new item.

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EU Consumer Rights: This policy complies with EU consumer protection laws. EU consumers retain all statutory rights under applicable consumer protection legislation.

Contact: info@magblueart.se